# Refund Guide

## Credit Refund

You can request a refund for any remaining paid credits by clicking the **\[Refund]** button in **Dashboard >** [**Billing**](https://ide.goorm.io/my/dashboard#/billing) page.\
Free credits given as attendance rewards, events, membership benefits, etc. are not eligible for refunds and can be used until the end of the service (Oct. 30).

{% hint style="danger" %}
Credit refunds are typically available within **one year of the purchase date**, depending on the card company's policy.

Please note that cancellations may **not be possible for purchases made over one year ago**, as payment data retention periods vary by card company.
{% endhint %}

{% hint style="warning" %}
The minimum for a refund is **0.5 credits**, and the refund amount is calculated by rounding up any decimal values. (USD)
{% endhint %}

{% stepper %}
{% step %}

#### Go to ‘Dashboard page > Billing page‘ in goormIDE.

<figure><img src="/files/QxXVKENtpxeZGOMwpdtG" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Click the **\[Refund]** button for the transaction you wish to refund in the Credit history section.

<figure><img src="/files/pMywsdqVxBgasA9eKykz" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Review the refund details and click \[Refund] again to confirm.

{% endstep %}

{% step %}

#### Check the refund status.

{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Refunds are processed on a **per-transaction basis**. We can provide a partial refund for the remaining credits after deducting the amount you have used.
{% endhint %}

***

## Membership

* If your membership is scheduled to renew before the end-of-service date on October 30, 2025, your recurring payment will be canceled automatically and you will not be charged.
* Any remaining membership days after 2025-10-30 (end date) will be automatically refunded to the original payment method.

<figure><img src="/files/Y5MjhfAmbYEWuW0T1V8K" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Refund amount formula: Total amount paid - (Total amount paid ÷ 365 × number of days used) → Number of days used = Payment date to ‘2025-10-30’
{% endhint %}

***

### Important Notes

* Refunds can only be processed to the original payment method. Refunds to a different card or account are not possible.
* For credit refunds, it may take 3–5 business days (based on the card company’s schedule) for the amount to be credited after the request.
* Membership refunds will be processed sequentially after the goormIDE end date.
* Refund requests for credits cannot be canceled, so please proceed carefully.

If you have any questions, feel free to contact us via [chat](http://goormide.channel.io/).


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