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goormIDE is not connected.

​1. Our service is optimized for the Chrome browser.

If possible, we recommend using Chrome browser.
First, in Chrome, run 'New incognito window (Ctrl + Shift + N)' to access goormIDE. If it works properly in an incognito window, please follow the steps below. 1. In your existing Chrome browser, click "Clear browsing history" under the "History" menu. 2. Check "Cookies and other site data" and "Cached images or files" and then "Clear browsing history" 3. After the cache data has been cleaned, it will be reconnected.

3. There may be a conflict with the browser extension.

The cloud IDE might conflict with an extension of a user-installed Chrome or another browser. Please stop the suspected extension program or refer to the below for action.
  • Please disable the extension by referring to the help of each browser. If you are using a browser that is not listed below, you can search with the "Browser name" disable extension keyword.
  • The extensions reported so far are as follows.

4. If this does not resolve the issue, it may be due to an anti-virus program.

Please stop the currently running anti-virus program and connect goormIDE again.
If you can not solve the problem after trying the above steps, please contact goorm customer center([email protected]) and we are happy to help you.