Refund Guide

Credit Refund

You can request a refund for any remaining paid credits by clicking the [Refund] button in Dashboard > Billing page. Free credits given as attendance rewards, events, membership benefits, etc. are not eligible for refunds and can be used until the end of the service (Oct. 29).

The minimum for a refund is 0.05 credits, and the refund amount is calculated by rounding up any decimal values. (USD)

1

Go to ‘Dashboard page > Billing page‘ in goormIDE.

2

Click the [Refund] button for the transaction you wish to refund in the Credit history section.

3

Review the refund details and click [Refund] again to confirm.

4

Check the refund status.

Refunds can only be requested per transaction. Partial refunds within a single transaction are not supported.

Membership

  • If your membership is scheduled to renew before the end-of-service date on October 29, 2025, your recurring payment will be canceled automatically and you will not be charged.

  • Any remaining membership days after 2025-10-29 (end date) will be automatically refunded to the original payment method.

Refund amount formula: Total amount paid - (Total amount paid ÷ 365 × number of days used) → Number of days used = Payment date to ‘2025-10-29’

Important Notes

  • Refunds can only be processed to the original payment method. Refunds to a different card or account are not possible.

  • For credit refunds, it may take 3–5 business days (based on the card company’s schedule) for the amount to be credited after the request.

  • Membership refunds will be processed sequentially after the goormIDE end date.

  • Refund requests for credits cannot be canceled, so please proceed carefully.

If you have any questions, feel free to contact us via chat.

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